Privacy Policy

Please read the following Privacy Policy ("Privacy Policy") carefully before using www.graceful-goodbyes.com.

1. WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers how Graceful Goodbyes treats user or personally identifiable information that the Services collect and receive.

2. GENERAL

In general, you can browse the Services without telling us who you are or revealing any information about yourself to us. Graceful Goodbyes does not collect personally identifiable information about individuals, except when specifically and knowingly provided by such individuals on interactive areas of the Services. "Personally Identifiable Information" is information that can be used to uniquely identify, contact, or locate a single person, such as name, e-mail address, phone number, phone number transacting payment and credit card number, among other information, and that is not otherwise publicly available. Any posting made while using the Services, and any other information that can be viewed by the public and therefore is not considered "personal information" or "Personally Identifiable Information" is not the type of information covered by this Privacy Policy.

3. INFORMATION WE COLLECT

This privacy policy applies to all personal data processed in Graceful Goodbyes, which typically includes any personal data used to create an account and memorial page. We typically process:

Contact information (name and email address).
Geographic information (country, date locale, and currency locale).
Unique identifiers (username and password).
Billing information (last 4 digits of a credit card number and expiry and Phone number carrying out the transaction (Airtel money/Mpesa).
Session data (date, time started and duration as added or recorded by you).
Any information you provide about the person you are creating a memoir for.
Information needed to send invitations, such as your invitee names, phone number, and email addresses.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the site.

4. HOW WE USE YOUR INFORMATION

We will use your information only as permitted by law and subject to the terms of our Privacy Policy.

Use of Personally Identifiable Information:

We do not sell or share your Personally Identifiable Information with unrelated third parties for their direct marketing purposes. Personally Identifiable Information and other personal information you specifically provide may be used:

To provide the Services we offer, to process transactions and billing, for identification and authentication purposes, to communicate with you concerning transactions, security, privacy, and administrative issues relating to your use of the Services, to improve Services, to do something you have asked us to do, or to tell you of Services that we think may be of interest to you.
To communicate with you regarding our Services.
For the administration of and troubleshooting regarding the Services. Certain third parties who provide technical support for the operation of the Services (our web hosting service, for example), may need to access such information from time to time but are not permitted to disclose such information to others.

We may disclose Personally Identifiable Information about you under the following circumstances:

In the course of operating our business, it may be necessary or appropriate for us to provide access to your Personally Identifiable Information to others such as our service providers, contractors, select vendors, and Affiliates so that we can operate the Services and our business. Where practical, we will seek to obtain confidentiality agreements consistent with this Privacy Policy and that limit others’ use or disclosure of the information you have shared.
We may share your Personally Identifiable Information if we are required to do so by law or we, in good faith, believe that such action is necessary to: (1) comply with the law or with legal process (such as pursuant to court order, subpoena, or a request by law enforcement officials); (2) protect, enforce, and defend our Terms of Use, rights, and property; (3) protect against misuse or unauthorized use of this the Services; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Use of Anonymous Information:

Certain information that we collect automatically or with electronic tools (such as cookies) is used to anonymously track and measure user traffic for the Services and to enhance your experience with the Services. For example:

IP Addresses/Session Information: We occasionally may obtain IP addresses from users depending upon how you access the Services. IP addresses, browser, and session information may be used for various purposes, including to help administer the Services and diagnose and prevent service or other technology problems related to the Services. This information also may be used to estimate the total number of users downloading any App and browsing other Services from specific geographical areas, to help determine which users have access privileges to certain content or services that we offer, and to monitor and prevent fraud and abuse. IP addresses are not linked to Personally Identifiable Information.
Cookies: A cookie is a small amount of data that often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer’s hard drive or comparable storage media on your mobile device. You can configure your browser to accept cookies, reject them, or notify you when a cookie is set. If you reject cookies, you may not be able to use our Services that require you to sign in or take full advantage of all our offers. Cookies may involve the transmission of information either directly to us or to another party we authorize to collect information on our behalf. We use our own cookies to transmit information for a number of purposes, including but not limited to:

5. OWNERSHIP

Graceful Goodbyes are the sole owner(s) of all non-personally identifiable information they collect through the Services.

6. SECURITY MEASURES

The security and confidentiality of your Personally Identifiable Information are extremely important to us. We have implemented technical, administrative, and physical security measures to protect guest information from unauthorized access and improper use. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable, and no data transmissions over the web can be guaranteed 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

7. REQUEST TO UPDATE OR DELETE YOUR INFORMATION

You may request to remove your Personally Identifiable Information from our servers. You can do this by submitting such a request via the contact form or send an email to info@graceful-goodbyes.com. When you request to delete your personal information, we immediately, securely, and comprehensively delete all data associated with your account (including personal details and session data), so it can no longer be accessed.

Additionally, if we process your personal data, you may have the right to ask that we limit our processing of your personal data, and you may have the right to object to our processing of your personal data. You may also have the right to have your personal data exported in a commonly-used, machine-readable format. To exercise such rights, where applicable, please contact us using our customer support email or website contact form.

8. OPT-OUT PROCEDURES

You may opt out of receiving future mailings or other information from Graceful Goodbyes If the mailing does not have an e-mail cancellation form, send an e-mail to Contact Us detailing the type of information that you no longer wish to receive.

9. CHANGES TO THIS PRIVACY POLICY

We may periodically edit or update this Privacy Policy. We encourage you to review this Privacy Policy whenever you provide information on this Web site. Your use of the Services after changes of the terms of the Privacy Policy have been posted will mean that you accept the changes.

10. ADDITIONAL INFORMATION

Questions regarding Graceful Goodbye Privacy Policy should be directed to Our contact page or info@graceful-goodbyes.com